Return & Refund Policy

Cancel the order

We accept order cancellation before the product is shipped. If you cancel the order, you will get a full refund. If the product has already been shipped, you will not be able to cancel the order.

Return & Exchange conditions

You can return most items for a refund within 30 days of delivery. The item must be in its original condition and packaging to be accepted. However, you need to pay the return delivery fee.

There are a few items that can’t be returned:

• Clearance items
• Gift cards
• Personalized items
• Bundled items at discounted rates, e.g. “2 for $250” (unless the entire bundle is returned)
• Items you have already assembled
• Items marked “Non-Returnable” on the sale page
• Open Box Items

However, if your item is damaged or defective, these exceptions do not apply. In this case, you can contact service@darkshe.com, and we will afford the delivery fee. We’ll take care of it and work with you to find the best solution.

If you want to replace the items, please re-purchase after returning them.
                                                                                                                      Return address:

Name: Ray-Born-AMC

Tel: 4088261216

Address: 3561 Ryder street

Santa Clara CA 95051

Return form:           

We will provide you with the warehouse address, and you can send it back.

If your item is damaged or defective, we will arrange for a courier to pick up the package (we will contact you in advance and arrange for a courier to pick up the package when you are at home). You can also send it back by yourself, and we will refund the shipping cost.

Refund: 

If a refund is required, we will return the agreed amount to your payment account. From the operation of the refund to the consumer receiving the refund, it will take about 2 business days.